Resolved -
This incident has been resolved.
Mar 6, 10:17 AEDT
Monitoring -
CRE Search service has stablised
Mar 5, 17:13 AEDT
Identified -
The CRE Search service is currently experiencing degraded performance. CRE Maps and Image request may be taking a long time returning the search documents and customers may receive a "Read Timeout" error when submitting search request. Please avoid resubmitting search requests multiple times, as this will increase the system load.
Our third-party service provider has been engaged. We will provide updates as the situation progress.
Mar 5, 12:19 AEDT
Update -
CRE Search service has stablised.
Mar 4, 14:44 AEDT
Monitoring -
CRE Search service has stablised.
Mar 4, 14:43 AEDT
Update -
CRE Maps and Image request may be taking a long time returning the search documents and customers may receive a "Read Timeout" error when submitting search request. Please avoid resubmitting search requests multiple times, as this will increase the system load.
Mar 2, 13:29 AEDT
Identified -
CRE Maps and Image request may be taking a long time returning the search documents. Please avoid resubmitting search requests multiple times, as this will increase the system load.
Feb 26, 11:31 AEDT
Monitoring -
CRE Search service has stablised.
Feb 24, 12:33 AEDT
Investigating -
The CRE Search service is currently experiencing degraded performance. CRE Maps and Image request may be taking a long time returning the search documents. Please avoid resubmitting search requests multiple times, as this will increase the system load.
Our third-party service provider has been engaged. We will provide updates as the situation progress.
Feb 23, 11:23 AEDT